Documentation
Quickstart guides, API reference, webhook schemas, and integration tutorials. The fastest path to your first call.
Email support
Reach our support team at
. Include your account ID and relevant call IDs for faster resolution.
Status page
Real-time platform status, incident history, and scheduled maintenance notifications for API, telephony, and webhook delivery.
Community
Join other VoxBridge developers sharing integration patterns, agent prompts, and production tips in our community channels.
Service level agreements
All customers receive best-effort support during business hours. Plus, Pro, and Enterprise plans include enhanced SLAs.
| Plan | Support hours | First response | Uptime SLA |
|---|---|---|---|
| Starter | Mon–Fri, 9 AM – 6 PM PT | Within 2 business days | Best effort |
| Plus | Mon–Fri, 9 AM – 6 PM PT | Within 1 business day | 99.5% monthly |
| Enterprise | 24/7 for P1 incidents | P1: 1 hour · P2: 4 hours | 99.9% monthly |
<4h
Median first response
99.9%
Enterprise uptime SLA
24/7
P1 incident coverage
100+
Docs articles
Frequently asked questions
Plans, billing, API keys, webhooks, and getting started with VOXBRIDGE.
Starter accounts receive a first response within two business days. Growth customers within one business day. Enterprise P1 incidents are targeted within one hour, 24/7.
Include your account email, organization name, call IDs or API request IDs, timestamps in UTC, and the steps you already tried. Screenshots of dashboard errors help us resolve issues faster.
Phone support is available for Enterprise customers with an active SLA. Starter and Growth plans receive email and documentation-based support during business hours.
Platform status, incident history, and maintenance windows are published on our status page. Subscribe to notifications to get alerts for API, telephony, and webhook delivery issues.
Yes. Every account has access to quickstart docs, API examples, and email support. Growth and Enterprise plans include guided onboarding sessions and solution engineering for production rollouts.
Before you contact us
- Check the documentation and troubleshooting guide for common issues.
- Verify your API key is active and webhook endpoints return 2xx responses.
- Include call IDs, timestamps, and request IDs from API error responses.
- For billing questions, reference your invoice number and account email.