Support

Get help integrating, troubleshooting, and scaling your AI voice agents. We are committed to fast, knowledgeable responses.

<4h

Median first response

99.9%

Enterprise uptime SLA

24/7

P1 incident coverage

100+

Docs articles

Documentation

Quickstart guides, API reference, webhook schemas, and integration tutorials. The fastest path to your first call.

Browse documentation →

Email support

Reach our support team at . Include your account ID and relevant call IDs for faster resolution.

Status page

Real-time platform status, incident history, and scheduled maintenance notifications for API, telephony, and webhook delivery.

Community

Join other VoxBridge developers sharing integration patterns, agent prompts, and production tips in our community channels.

Service level agreements

All customers receive best-effort support during business hours. Plus, Pro, and Enterprise plans include enhanced SLAs.

Plan	Support hours	First response	Uptime SLA
Starter	Mon–Fri, 9 AM – 6 PM PT	Within 2 business days	Best effort
Plus	Mon–Fri, 9 AM – 6 PM PT	Within 1 business day	99.5% monthly
Pro	Mon–Fri, 9 AM – 6 PM PT	Same business day	99.9% monthly
Enterprise	24/7 for P1 incidents	P1: 1 hour · P2: 4 hours	99.9% monthly

<4h

Median first response

99.9%

Enterprise uptime SLA

24/7

P1 incident coverage

100+

Docs articles

Frequently asked questions

Plans, billing, API keys, webhooks, and getting started with VOXBRIDGE.

How fast will I get a response?

Starter accounts receive a first response within two business days. Plus customers within one business day. Enterprise P1 incidents are targeted within one hour, 24/7.

What should I include in a support ticket?

Include your account email, organization name, call IDs or API request IDs, timestamps in UTC, and the steps you already tried. Screenshots of dashboard errors help us resolve issues faster.

Do you offer phone support?

Phone support is available for Enterprise customers with an active SLA. Starter and Plus plans receive email and documentation-based support during business hours.

Where is the status page?

Platform status, incident history, and maintenance windows are published on our status page. Subscribe to notifications to get alerts for API, telephony, and webhook delivery issues.

Is there onboarding help for new accounts?

Yes. Every account has access to quickstart docs, API examples, and email support. Plus, Pro, and Enterprise plans include guided onboarding sessions and solution engineering for production rollouts.

Before you contact us

Check the documentation and troubleshooting guide for common issues.
Verify your API key is active and webhook endpoints return 2xx responses.
Include call IDs, timestamps, and request IDs from API error responses.
For billing questions, reference your invoice number and account email.