Inbound support
Answer tier-one questions, verify accounts, and route complex cases to humans with full transcript context — no hold music required.
60% tier-1 deflectionUse cases teams ship first
Start with the workflow that burns the most budget today — then expand across inbound, outbound, and integrations.
Lead qualification
Call new form submissions within seconds, score intent, and push qualified leads to your CRM with disposition codes and call recordings.
3.2× conversion lift
Appointment scheduling
Book, confirm, and reschedule service windows by phone. Sync outcomes to Google Calendar, Calendly, or your dispatch system via webhooks.
40% fewer no-shows
Outbound sales
Queue welcome calls, cart-recovery outreach, and upsell campaigns from your CRM — at a fraction of the cost of human BDR dialers.
From $0.08/min
Payment reminders
Automate polite payment follow-ups with compliant scripts, capture promises-to-pay, and escalate disputes to your collections team.
24/7 coverage
After-hours routing
Never send callers to voicemail. VOXBRIDGE agents answer nights and weekends, capture details, and page on-call staff when needed.
100% answer rateNever miss a call.
VOXBRIDGE agents pick up on the first ring, stay on-brand with your scripts, and hand off to humans only when the conversation requires it.
Natural conversations
Low-latency audio with barge-in so callers can interrupt — conversations feel responsive, not robotic.
Intelligent routing
Route by IVR selection, CRM segment, language, or business hours — without building a separate IVR stack.
Compliance-ready
Record calls, enforce approved scripts, and audit transcripts. Enterprise plans add custom retention policies.
API-first control
Queue calls, swap agents, and pass dynamic context variables from your backend on every interaction.
Global telephony
Provision local and toll-free numbers with production SIP — no separate carrier contract required.
Live analytics
Track answer rates, average duration, disposition mix, and cost per minute from the dashboard or API.
Replace legacy IVR with AI IVR
Stop forcing callers through press-1 menus. VOXBRIDGE AI IVR understands natural language, looks up CRM context mid-call, and routes to the right agent or human — on the first attempt.
- Natural-language intake instead of rigid DTMF trees
- Dynamic routing by intent, account tier, or business hours
- Warm handoff to live agents with transcript and caller context
- Post-call webhooks to update tickets, CRM records, or Slack channels
From script to production call
Design agents, deploy through REST, and measure outcomes — without a proprietary dialer lock-in.
Design your agent
Define voice, prompts, tools, and handoff rules in the dashboard. Test in sandbox before routing live traffic.
Trigger via REST
Authenticate with API keys, queue outbound calls, and configure inbound routes — JSON over HTTPS, idempotent by design.
Measure every call
Review transcripts, disposition codes, and webhook delivery logs. Export data or pipe events into your BI stack.
24/7 availability
Cover nights, weekends, and holiday spikes without overtime — agents scale instantly with call volume.
Agents that take action
Book appointments, update CRM fields, send SMS follow-ups, and trigger workflows mid-call through webhooks and REST tools.
SIP + webhooks included
Production telephony on every plan. Signed webhook payloads on call.started, call.ended, and transcript.ready events.
Inbound vs outbound — built for both
Same platform, different playbooks. Run support lines and sales campaigns without switching vendors.
Inbound calls
Answer every caller with context from your CRM. Resolve routine requests automatically and escalate with full transcripts when a human is required.
Built for real operators
- IVR menus with natural-language fall-through
- Pre-call CRM lookup via REST middleware
- Warm transfer to live agents with context
- Post-call ticket creation in Zendesk or Slack
Outbound calls
Trigger calls from CRM events, CSV uploads, or scheduled campaigns. Capture dispositions and push outcomes back to your pipeline in real time.
Built for measurable outcomes
- Dynamic dial from Salesforce or HubSpot webhooks
- Personalized scripts with context variables
- Retry logic and timezone-aware scheduling
- Campaign analytics by agent and disposition
Multi-language agents
Enable multi-language mode on any agent when you need callers served in their preferred language. Agents detect intent in the caller's language, respond naturally, and hand off to a human with a full transcript — no separate IVR language trees.
- Turn on per agent in the client workspace when a line serves multilingual callers
- Combine with intelligent routing — route by language, region, or CRM segment
- Works for inbound support, outbound campaigns, and AI IVR replacement
Supported languages
| Language | Code | Regions |
|---|---|---|
| English | en | US, UK, AU |
| Spanish | es | LATAM, Spain |
| French | fr | France, Canada |
| German | de | Germany, Austria |
| Portuguese | pt | Brazil, Portugal |
| Haitian Creole | ht | Caribbean |
| Arabic | ar | MENA |
| Mandarin Chinese | zh | Simplified |
| Hindi | hi | India |
| Japanese | ja | Japan |
Multi-agent system
Run specialized agents for inbound support, outbound SDR, and appointment scheduling — routed through one orchestration layer that connects to your CRM, calendar, and payment tools.
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Custom integrations
Connect any backend with REST webhooks — Salesforce, HubSpot, Zoho, Pipedrive, and custom middleware.
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Real-time monitoring
Watch live call volume, agent utilization, and webhook delivery from the admin dashboard.
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Enterprise controls
Role-based access, audit logs, custom retention, and dedicated SIP trunks on Enterprise plans.
Frequently asked questions
Common questions about VOXBRIDGE solutions, IVR replacement, and multi-agent workflows.
Yes. AI IVR on VOXBRIDGE understands natural language, routes callers intelligently, and hands off to humans with full context — without multi-level press-1 menus.
No. One REST API and dashboard manage both directions. Assign different agents, voices, and scripts per workflow.
Most teams queue a test outbound call or route inbound traffic within the same day using the quickstart guide and included free minutes.
Yes. Use webhooks and REST middleware to write disposition codes, transcripts, and custom fields to Salesforce, HubSpot, Zoho, Pipedrive, or your own backend.
Configure warm transfer rules so callers reach a live agent with transcript context, or create tickets in Zendesk, Slack, or email automatically after the call ends.