1. Introduction
VoxBridge provides AI voice agent services via REST API, webhooks, and a customer dashboard. This Privacy Policy applies to visitors of our website, account holders, and end users whose data is processed through our platform on behalf of our customers.
2. Information we collect
Account information
When you register, we collect your name, email address, company name, billing information, and API credentials. Payment processing is handled by third-party processors; we do not store full credit card numbers.
Call and usage data
We process phone numbers, call metadata (duration, timestamps, disposition), audio recordings, transcripts, and agent conversation context provided by you or generated during calls.
Technical data
We automatically collect IP addresses, browser type, device information, API request logs, and cookies for authentication and analytics.
3. How we use information
- Provide, maintain, and improve the VoxBridge platform and services.
- Process calls, generate transcripts, and deliver webhooks to your configured endpoints.
- Send service notifications, billing statements, and product updates.
- Detect fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal bases for processing (EEA/UK)
Where applicable, we process personal data based on: (a) performance of a contract with you; (b) legitimate interests in operating and improving our services; (c) your consent; or (d) compliance with legal obligations.
5. Data sharing
We share data with subprocessors necessary to deliver our services, including telephony carriers, real-time media infrastructure, cloud hosting providers, and payment processors. We require subprocessors to maintain appropriate security measures. We do not sell personal information.
6. Data retention
Call recordings and transcripts are retained according to your account settings, defaulting to 90 days. Account data is retained for the duration of your subscription plus a reasonable period for legal and billing purposes. You may request deletion of your data subject to applicable law.
7. Security
We implement encryption in transit (TLS 1.2+), encryption at rest for stored recordings, access controls, and regular security assessments. API keys and webhook secrets must be kept confidential by account holders.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. Contact
to exercise these rights.
9. International transfers
Data may be processed in the United States and other countries where our subprocessors operate. We use appropriate safeguards such as Standard Contractual Clauses where required.
10. Children's privacy
VoxBridge is not directed at individuals under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on our website. Continued use after changes constitutes acceptance.
12. Contact us
VoxBridge, a subsidiary of On Prime LLCEmail: