Challenge
A multi-location clinic relied on staff to manually call patients for appointment confirmations and pre-visit intake — consuming 120+ staff hours per month with inconsistent answer rates.
Solution
VoxBridge outbound agents confirm appointments, collect insurance updates in English and Spanish, and route complex cases to staff with full transcripts synced to their scheduling system.
Results
- 41% reduction in no-show follow-up workload
- 78% answer rate on reminder calls
- Bilingual intake without adding headcount